The MRI FM Sales Division in the UK offer the broadest solution set for Residential and Commercial Maintenance in the industry. With unprecedented domain knowledge, MRI’s aim is to give FM teams the tools they need to transform the way they work and improve the everyday experience for their clients and tenants. MRI is helping to power digital transformation in the sector and to deliver modern, client-centric solutions for users. We have over 40 years’ experience in the FM sector and this brings with it close client relationships and the ability to deliver solutions that meet industry requirements and enable customers. The FM Account Manager is responsible for understanding the clients business objectives and creating sales propositions for our FM Clients as a trusted partner. This role encompasses the commercial and technical aspects of the customer relationship including Professional Services, Product Management, Support, Development and Operations to maximise customer satisfaction while achieving sales objectives.
RESPONSIBILITIES:
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Professionally represent MRI and build mutually beneficial relationships with decision makers.
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Ensure high levels of customer satisfaction and customer retention to maximise business development.
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Manage strategic proposals to multiple clients working with pre-sales and bid management.
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Update clients on the Product Roadmap working with Product Management.
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Recommend appropriate solutions and agree terms with the client.
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Manage weekly / monthly review meetings and support ad hoc contact with the client.
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Determine the clients on-going requirements to meet changing business needs.
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Work with stakeholders including Product Management, Development and the Implementation teams to ensure positive outcomes.
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Ensure Salesforce CRM is up-to-date to reflect sales activities.
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Maintain an accurate pipeline of Opportunities
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Achieve Quarterly and Annual Sales targets.
REQUIREMENTS:
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Minimum of 3 years’ experience working with clients as an Account Manager.
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Experience in SaaS platforms.
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Knowledge of the FM Sales Team Market would be an advantage.
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High level of initiative with ability to work unsupervised.
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Strong time management and organizational skills.
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Ability to understand and articulate technical concepts and drive solutions.
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Experience working at all levels with an understanding of complex client demands.
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Very organised with good time management skills.
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Sound knowledge of Microsoft Office.
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Experience using Salesforce.com CRM.
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Excellent verbal and written communication skills.
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Ability to work under pressure and meet agreed targets and deadlines.
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Good attention to detail and a desire to see a task through to completion.
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Be honest, trustworthy and act with tact, diplomacy, integrity and professionalism.
YOUR JOURNEY:
Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you! Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference.
And we know how to reward outstanding performance, recognise effort and celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi Friday scheme, employer contributed pensions, private medical insurance, eligibility for an annual performance bonus, tuition reimbursement and much more!
Amazing growth takes amazing employees. Are you up to the challenge?
COMPANY OVERVIEW:
MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 1800 team members to support our clients and their unique needs!
MRI Software is proud to be an Equal Employment Opportunity Employer.
