Social Housing Management | The Frontline of Social Housing

Prioritising support for people most at risk

You are the front line of social housing
The safety net that supports your communities, helping people to escape threatening situations, find the right homes and transform their lives

The
frontline

On the front line of safeguarding

You go to work every day striving to make a difference. But with so many people in need of support, it’s getting harder to stop them slipping through the net – especially when you’re relying on systems and processes that leave you constantly playing catch-up.

Daily
challenges

The daily challenges
that test your safety net

It’s not just systems and processes that stand in your way. The issues we face in society have been exasperated by the COVID-19 pandemic, putting increased pressure on the front line to manage case loads and provide effective support at a quality standard to those most vulnerable in our communities.

Domestic abuse & antisocial behaviour Since March 2020, 76% of victims are having to spend more time with perpetrators of domestic abuse.

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Domestic abuse & antisocial behaviour At the height of the first UK lockdown, 78% said that circumstances have made it harder for them to leave their abuser.
Domestic abuse & antisocial behaviour At least three women are killed by their partner or ex-partner every two weeks in the UK – since the first lockdown began, that number has jumped to five women a week.
Domestic abuse & antisocial behaviour In a 10-week period in summer of 2020, one large housing association told us they had seen 2,000 ASB cases reported, which equates to around the total number of cases they would expect in a year.
Homelessness & rough sleeping London alone experienced a 23% rise in homelessness in 2020.

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Homelessness & rough sleeping There was a 68% rise in the number of households placed in temporary accommodation in the first quarter of 2020/21.

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Homelessness & rough sleeping Growing rent arrears show the financial strain on households, with increasing numbers of people experiencing or at risk of homelessness for the first time.
Rebuilding social connections to tackle loneliness and isolation People in poor health, or who have conditions they describe as 'limiting', are at particular risk of feeling lonely more often.

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Rebuilding social connections to tackle loneliness and isolation Renters feel lonely more often than homeowners, and people who live alone are at greater risk of feeling lonely more often.
Rebuilding social connections to tackle loneliness and isolation Younger, senior and single people are more likely to feel lonely during a lockdown-type event.
Disparate data moving through disparate systems Disconnected platforms are a major barrier to doing your job more effectively – or worse, people slipping through the net of current processes entirely.

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Disparate data moving through disparate systems Disconnected data harms your ability to get a 360-degree view of the situation.
Disparate data moving through disparate systems Reliance on manual processes may cause slower decisions and impact your ability to act.

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Technology
can strengthen

Strengthen your service provisions with technology

Just like you, we want to see thriving communities that are safe and secure for residents. And we believe the right technology has the power to help you make it happen.

Our solutions are used by hundreds of housing associations and local authorities to help thousands of people – day in, day out. They have been built in partnership with the sector, focused on the needs of the sector.

More than 70 local authorities are using our Homelessness Reduction solution to support and manage upwards of 360,000 homelessness cases

Blog | Homeless Reduction case study: Horsham District Council
Case Study | Ealing Council and MRI Housing Jigsaw – MRI Software

Our Duty to Refer solution is used by more agencies and local authorities than any other system available. Our application not only covers the s213b Duty to Refer but every type of referral, allowing customers to easily meet their statutory obligations

Case Study | Blaby District Council – MRI Software

There have been over 160,500 cases handled through our Case Management technology

Case Study | Poplar HARCA safeguards residents in their community

Our Clients

Taking
decisive steps

Take decisive steps to enhance your community support

You continue to be the strong and secure safety net your communities deserve. In these challenging times, use the solutions you deserve to streamline processes, ensuring nobody slips through. MRI Social Housing can help you manage your data and operations in one connected platform:

Process
Determine the right approach across your operations to deliver the best outcome

Put controls in place to ensure your compliance obligations are met, and make collaboration across services easier.

Protect
Free your time to focus helping people in need

Take complete control of your case management, rough sleeper pathways, homelessness reduction and housing allocations.

Prevent
Be proactive, intervene early and make a difference sooner

Rely on powerful analytics and reporting to identify people at risk before situations escalate.

Enabling
your vision

Transform homes, communities
and resident experiences

Enable your vision with technology

Our solutions are proven to help local authorities and registered providers create effective outcomes for the Duty to Refer, allocations and lettings, homelessness reduction, mutual exchange, rough sleeping, and case management for domestic abuse and antisocial behaviour. Thanks to powerful tenancy and income analytics you can also proactively identify people at risk and take steps towards early intervention – while deep functionality for service charge management enables you to handle the most complex requirements.

Case Management for Domestic Abuse and Antisocial Behaviour

Deliver exceptional service through a consistent way of working. Our web-based solution monitors, records and tracks ASB and domestic abuse cases, helping to identify those at high risk and who need referral to MARAC. Feature-rich and in accordance with GDPR, share intelligence with partner agencies, prioritise actions and build a full history on cases with all the information you need to hand.

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Homelessness Reduction Management

A unique solution designed with housing practitioners to manage cases, monitor outcomes and deliver solutions against the Homelessness Reduction Act. The technology comes completely with built-in checklists, caseload management, dashboards, triage and assessment screens and reporting.

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Rough Sleeper Pathways

Supporting the difficult journey from street to home, our solution is designed to deliver rough sleeper pathways; from count to independent accommodation. We support you to monitor your commissioning agreements, monitor service delivery and evidence outcomes.

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Housing Register and Allocations

Recently redeveloped in collaboration with a housing provider, fully manage your housing register and allocations services online. Equipped with online application, automatic banding and pointing of applications, map and street view of properties, image uploads and mobile responsiveness.

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Sustainable Tenancies and Predictive Analytics

MRI’s Income and Tenancy Analytics solutions are designed to help increase income collection, sustain tenancies and focus efforts on cases most in need of help. Using analytic techniques, our software predicts which accounts in arrears will pay without intervention and prioritises those that require action, enabling teams to work more effectively.


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Digital Engagement

Digital outreach and self-service solutions are essential tools for housing providers to ensure they stay connected. Whether its building a customer portal or sending resident information by SMS, two-way digital communication is important to support residents, keep them up to date and reach out quickly across the communities you serve.


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