Using Automation to Improve Resident Engagement

Your residents have choices, and helping to ensure a positive and long lasting relationship with them depends on open, two-way communication. In fact, residents today expect that level of communication from the communities where they reside, and they expect it to be delivered in a timely manner and on whatever device they are using. Without the proper tools and the ability to manage all of the messages and records that accompany that level of communication, property managers can fall short of expectations.

Join MRI Product Manager Marcy Helms and Product Owner Daniel Miljak as they describe the latest enhancements to MRI Residential Management and Callmax and show how you will be able to:

• Text, email or voice message your residents from within Residential Management
• Automatically add information captured from the Callmax Automated Communications system to the Residential Management Guest Card
• Track the communication history with a resident by date range and communication type
• Edit resident communication preferences right from the Guest Card

Armed with these tools, you can be confident that you are delivering the right message to your residents at just the right time and maintain a healthy and productive relationship.

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