TITLE: Client Services Specialist
LOCATION: Solon, OH
SCHEDULE: Hybrid, Mon-Fri 40 hrs/wk
Hours of Operation: 8:00am – 8:00pm EST (Schedule will vary)
OPPORTUNITY
As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.
In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions and our own internal pride clients. MRI Software will rely on YOU to use your troubleshooting skills, technical savvy, and creativity to meet the needs of our clients and deliver a consistent, professional experience.
This is an entry level position targeted towards future pride members looking to quickly prove their value and progress into other roles within MRI. Team members must be comfortable working in a dynamic environment, with clients representing multiple disciplines and geographies, and be willing to adjust their schedules to meet the needs of the specific initiative or obligation.
RESPONSIBILITIES
• Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
• Identifies, assesses and resolves all new and existing concerns
• Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
• Assist in the creation and maintenance of user and procedural documentation
REQUIREMENTS
- Previous experience in client support/customer service; technical support experience preferred
- Bachelor’s degree or equivalent work experience
- Client focused with a passion for support
- Strong organization and time management skills
- Aptitude for technology
- Creative and curious troubleshooter
- Professional communication skills
- Previous experience in tech support/call center/data input helpful
WHO WE ARE
Founded in 1971, MRI Software is a leading provider of innovative software platforms for the global real estate industry. MRI delivers comprehensive and truly configurable solutions, from property-level management and accounting to the most complex, long-range financial modeling and analytics for both commercial and multifamily real estate markets.
Headquartered in Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Australia, New Zealand, Hong Kong, Singapore, South Africa, and the United Kingdom. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders.
MRI is proud to be an Equal Opportunity Employer
