Client Support  |  Cleveland, Ohio  |  Full Time  |  Entry Level

Client Support Agent – 3 week days and Sat/Sun

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Description

As a Client Support Agent with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Schedule: This role will be supporting one of our largest client who will need support on Saturday and Sunday from 10am – 6pm ET (remote). The other 3 days of work can be at your choosing- can be remote after initial 3 months of training. 

Responsibilities:

  • Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
  • Identifies, assesses criticality, and prioritizes resolution of all new and existing issues.
  • Monitors, documents, and manages the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction.

Qualifications:

  • Previous experience in customer service, technical support experience preferred
  • Bachelor’s degree or equivalent work experience
  • Customer focus and a passion for support
  • Creative and curious troubleshooter
  • Strong organization and time management skills
  • Aptitude for technology 
  • Professional communication skills

Company Overview:

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, India, United Arab Emirates and Ireland, with over 2500 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.

 

 

 

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