MRI Software is seeking a Help Desk Technician to join our team in Solon, OH! This individual will provide internal users software and hardware support for their workstations, as well as account management support. The Help Desk Technician will also work in supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software’s utilized by the business.
Essential functions include:
- Troubleshooting hardware and software issues with laptops, desktops, servers, notebooks, and tablets
- Imaging Laptops, desktops, servers, notebooks, and tablets
- Assist with wireless account management, IP phone support, and various project work
- Provide live phone, ticket system, and email support to internal user base
- Troubleshoot internal network issues
- Follow rigorous checklists for task oriented work, such as workstation setup, and account maintenance
- 4+ years of experience (or equivalent schooling) in a Help Desk role, System Administrator role, or a Software Support Analyst role
- Basic Windows OS experience including Microsoft and Apple operations systems
- Advanced understand of various hardware including laptops, desktops, servers, switches and routers
- Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e, and Cat 6 fiber terminations
- Experience with current internet technologies and protocols is a plus
- Effective time management skills and the ability to handle multiple tasks/projects effectively
- Ability to work independently and as a team member in a high performance 24/7 availability environment, while maintaining a positive attitude!
COMPANY OVERVIEW:
Founded in 1971, MRI Software is a leading provider of innovative real estate software applications and hosted solutions. MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets.
Based outside Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Australia, New Zealand, Hong Kong, Singapore, South Africa, and the United Kingdom. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders.
MRI is proud to be an Equal Employment Opportunity employer.
