MRI Software is currently seeking a Client Support Agent to join our busy team in our Sleaford, Lincolnshire office! In this role, the Client Support Agent will work with the MRI Software Global Client Support team, analyzing complex software issues, engaging with our worldwide client base, and providing an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills and creativity to meet their needs and deliver a consistent, professional experience.
Client will contact your via telephone, email and through our online ticketing system- so verbal and written communication must be professional at all times.
Working in our Client Support Team can be very rewarding, we recognize our employees and the lengths you go to, to continuously deliver for our clients, here are just a few of the perks working in this team offers:
- Monthly prize draws based on client feedback.
- Support-centric giveaways as recognition of hard work.
- Opportunity to cover an early or late shift
- Opportunities for flexible working
Requirements:
- Customer focus and a passion for support
- Creative and curious troubleshooter
- Strong organization and time management skills
- Professional communication skills
- Previous experience in customer service
- Excellent computer skills and knowledge of Microsoft products required
In-depth training on our software will be provided.
Your Journey:
Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you! Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference.
And we know how to reward outstanding performance, recognise effort, and celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi Friday scheme, employer contributed pensions, private medical insurance, eligibility for an annual performance bonus, tuition reimbursement and much more!
Amazing growth takes amazing employees. Are you up to the challenge?
Company Overview:
MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 2000 team members to support our clients and their unique needs!
MRI is proud to be an Equal Employment Opportunity employer.
